Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.
By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.
This candidate is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience. The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.
Acting as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
Assist corporate clients in onboarding and navigating our system and the healthcare system in general
Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly
3 years of experience in account management.
Intermediate proficiency in English language.
Intermediate proficiency excel.
Strong written and spoken communication skills
Strong analytical thinking skills
Ability to work in a team and collaborate with various individuals
Strong interest in developing a career in a client-focused role
Sales/Customer Success/Client Relations experience are added advantages
At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:
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