Job Description

The Help Desk Technician is the IT Operations team’s first line of support. The Help Desk Technician will provide technical assistance and support to end-users, ensuring timely resolution of IT-related issues. This role requires strong troubleshooting skills, excellent communication, and the ability to prioritize and manage multiple tasks efficiently.

Our Community is a place where individuality and the strenght of a community come together. We believe that collaboration, exchange of knowledge and mutual trust allow us to achieve the best results. At the same time, we understand that a stronger individual makes a stronger Community.

 

Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Assist with user account setup, password resets, and access permissions.
• Maintain an inventory of IT assets and ensure proper documentation.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Collaborate with IT team to escalate and resolve complex technical issues.

Required Skills:

• Proven experience in a help desk or technical support role.
• Fluent in all common workflow software such as: O365, SharePoint, Adobe, Web Browsers etc.
• Familiarity with Active Directory, Office 365, and enterprise applications.
• Basic networking knowledge.
• Proficiency working with Windows and MacOS operating systems
• Computer imaging and deployment software
• Knowledge of enterprise communication solutions.
• Strong communication skills
• Passion for problem-solving and customer service
• Ability to diagnose and resolve a variety of technical issues.

We create a modern organizational culture based on trust and partnership. We enable our employees to organize their work in a way that allows them to advance their careers while still having time for personal passions, relaxation and family.

Job Tags

Full time,

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