Helpdesk Support Technician Job at Mandarich Law Group, LLP, Lake Mary, FL

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  • Mandarich Law Group, LLP
  • Lake Mary, FL

Job Description

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow.

· Act as the first point of contact for technical support via phone, email, and walk-ups

· Troubleshoot hardware, software, and network issues—escalating when needed

· Set up new user workstations and manage employee onboarding/offboarding

· Support Windows desktops, Microsoft Office applications, printers, and other common business tools

· Maintain accurate records of issues and resolutions in our ticketing system

· Assist with user account management, password resets, and access rights via Active Directory

Requirements

  • 1–2 years of IT support experience (internships or part-time roles count too!)
  • Strong communication skills—you’re just as comfortable talking to people as you are working with machines
  • Curious, proactive, and eager to learn
  • Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
  • Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
  • Experience supporting remote users or working in a legal or professional services environment preferred
    • Comfortable working with:
    • Windows 10/11, Windows Server 2019/2022
    • Microsoft Office Suite
    • Printers, desktops, laptops, and mobile devices
    • Basic networking concepts (IP, DNS, DHCP)
    • Active Directory (bonus points for experience with Group Policy) 

Benefits

  • Competitive Base Salary
  • Medical, Dental, and Vision Coverage; 401K plan with company match
  • Company paid Life Insurance
  • Short and Long Term Disability
  • PTO, Float holiday
  • Paid Parental Leave

Job Tags

Holiday work, Full time, Temporary work, Part time, Internship,

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