Job Description

As an Inbound Call Center Customer Service Representative, you'll interact with customers and internal employees to answer questions regarding their account(s). You just need to enjoy building connections with and helping customers. You should possess exceptional and sincere customer service abilities, along with strong computer skills and savvy problem-solving strategies.

Areas that play to your strengths

All the responsibilities we'll trust you with:

• Professionally answers incoming calls from customers and field personnel

  Identifies and assesses customers' needs and directs call accordingly

  Builds customer relationships through sustained and timely communications

  Provides accurate, valid and complete information using the appropriate methods/tools

  Handles customer complaints and provides sound solutions/alternatives in a time-sensitive fashion

• All customer communication/status is notated accurately and completely

  Performs follow-up and provides status on open email and voicemail deliverables

  Provides invoices to customers as required or requested

  Coordinate deliveries when customer out of product

  Coordinate with field sales on customer needs, payment commitments, etc

  Identifies field process issues that may delay payment and report occurrences to management

• Supports the Collections team by 1. Communicating account balances to customers/field personnel 2. providing independent account summaries

  Ensures independent customers are credit and payment terms compliant; assesses service holds if necessary, restore terms when accounts are current

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• 2+ years of Customer Service
• 2+ years Accounts Receivable, Credit, and Collections experience
• Comprehension of written instructions (including policy and procedure manuals), correspondence, and financial documents
• Direct store delivery, route accounting, or call center experience is a plus
• Work in a fast-paced environment and navigate change
• Good problem-solving skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Educate customers in a helpful way. (Ability to write and organize formal correspondences)
• Interest in learning - become the subject matter expert people rely on
• Ability to handle confidential information
• Detail-Oriented - Accurately process and record information, ensuring data integrity
• Demonstrate excellent time management skills, prioritizing and handling multiple tasks at the same time

• Travel 0-10%
• Permanent
• Benefits eligible

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