We are looking for an experienced JIRA Administrator responsible for managing, configuring, and maintaining the Atlassian JIRA platform (Cloud/Server/DC), Understanding of Jira Plugin Zephyr, supporting project teams, ensuring system stability, and enabling process optimization across the organization.
Key Responsibilities:
Administer, configure, and maintain Atlassian JIRA Software & JIRA Service Managements.
Customize workflows, permission schemes, screen schemes, custom fields, issue types, and notification schemes.
Integrate JIRA with other tools (Slack, GitHub, Bitbucket, AWS Cloud, ServiceNow, etc.).
Create dashboards, reports, filters, and automate processes using JIRA Automation Rules.
Manage user access, security roles, and permission audits.
Support Agile practices - Scrum, Kanban board configurations, Sprint management.
Perform routine platform maintenance, upgrades, and backups.
Collaborate with DevOps, IT, and Product teams for troubleshooting and operational support.
Cross team collaboration & manages project allocations
Conduct user training, best practices enablement, and documentation.
Participate in license management, budgeting, and vendor coordination for Atlassian products.
Strong hands-on experience with JIRA administration (Cloud/Server/Data Center).
Experience in managing Confluence, JIRA Service Management, and related Atlassian tools.
Good understanding of Agile methodologies, ITIL processes, and SDLC workflows.
Knowledge of REST API integration and scripting for automation (Python, Groovy, or similar).
Familiarity with Atlassian Marketplace plugins like ScriptRunner, Xray, BigPicture, etc.
Exposure to Cloud platforms (AWS/Azure/GCP) is a plus.
Strong problem-solving skills with excellent communication and documentation abilities.
Atlassian Certified JIRA Administrator
ITIL Foundation Certification
Agile / Scrum Certification
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