Job Description

JIRA Administrator

Location: Santa Clara Valley (Bay area)

Skills:

• 8+ years of experience as JIRA Administrator.
• Strong experience in JIRA Configuration, Management, Integration, Support, Optimization.
• Strong experience in Agile and KANBAN Development frameworks and Project Management.
• Experience in writing custom JQL (JIRA Query Language).
• Good in communication.

Responsibilities:

Configuration and Management

• Install, configure, and maintain the Jira instance.
• Manage user accounts, groups, and permissions.
• Create and manage projects, boards, filters, dashboards, and reports.
• Configure workflows, issue types, screens, and custom fields.
• Manage security schemas and issue schemas.
• Ensure the availability and performance of Jira.
• Perform system and application administration tasks, including data backups and scheduled jobs.
• Test new versions of the tools and plug-ins to ensure compatibility.

Integration and Support

• Integrate Jira with other applications and tools.
• Provide technical expertise and training to users.
• Troubleshoot and resolve issues related to Jira.
• Communicate effectively with stakeholders and users.
• Monitor system health and performance.

Best Practices and Optimization:

• Implement and maintain best practices for Jira administration.
• Identify and lead best practice maintenance activities.
• Reduce customization, archive data, and perform user and group audits.
• Research and utilize industry-standard methods and techniques.
• Establish operational and environmental KPIs and dashboards.

Specific Skills:

• Familiarity with Agile and Kanban development frameworks and project management.
• Experience with IT Service Management and Incident & Problem management.
• Ability to troubleshoot and diagnose complex issues.
• Experience in writing custom JQL (Jira Query Language).

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