Job Description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Clinic Billing/Insurance

The PSI will handle all billing and insurance matters for the clinic. This will include maintaining patient demographic and insurance information, verifying insurance coverage, collecting data for prior authorization forms, submitting prior authorizations, and tracking approvals. Additional roles will be entering pre-planned treatment, monitoring plans, and fixing account adjustments and errors. They will discuss financial plans and treatment with patients and meet with patients when needed to confirm/verify financial arrangements. They will maintain close contact and communication with insurance companies to verify benefits, convey information, and monitor insurance payments for correctness. They will complete monitoring reports to keep track of missing charges. They will communicate with the clinical billing office (CBO) on insurance and accounts. They will work together with CBO and faculty to determine the need for adjustments when needed. 

Clinical Operations: 

The PSI will confirm and verify referrals both internally and externally. This will include monitoring the number of referrals corresponding with patients and referring providers as needed. They will be responsible for verifying and entering insurance, assisting in checking in/out new patients, and rescheduling patients to maintain the faculty and resident clinical schedules. They will collect payments. They will monitor reports regularly (i.e., financial reports and revenue flows). They will track appointments to check for accuracy and address concerns with the clinic director (i.e., such as no-shows, cancellations, etc). They will communicate with patients regarding appointments and financial responsibilities and triage patient communication to faculty as needed. They will issue non-compliance clinic letters and letters of dismissal as informed by the clinic director. They will maintain the MiDent and MiChart grid and keep the schedule current to reflect the faculty, resident, and student schedules.

2 or more years of experience in an outpatient clinical setting.  Proficiency in Microsoft Office, Google, and Dropbox.  Exceptional customer service skills and a professional demeanor.  Excellent written and verbal communication skills.  Ability to multitask in a busy clinical environment.  Excellent attendance record.

Knowledge of dental and medical terminology. Familiarity with CPT, CDT, and ICD-10 coding. Understanding of dental and medical insurance plans and billing procedures.  Experience with MIDENT/AXIUM and MICHART.  Familiarity with the School of Dentistry.

Work hours on site 7:45 to 4:45 Monday through Friday

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

MDentistry: advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, to creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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