Job Description

Job Description and Duties

Under the administrative direction of the Executive Officer, the Chief, Filing Division is responsible for the policy development and management of the Filing Division. The incumbent provides overall direction, coordination and evaluation of filing program policies for voluntary and non-voluntary return filing including processing and service functions. The incumbent is a member of the Executive Management Team and works closely with the Executive Officer, Chief Counsel, and Division Chiefs (Governance Council) in developing and implementing tax filing policies with a broad view of the effect of those policies on all internal programs and external parties. The incumbent works closely with others affected by tax filing policy including taxpayers, practitioners, representatives, and federal as well as other state and country taxing authorities. The Filing Division consists of over 1700 permanent full-time positions and approximately 500 part time and temporary employees whose mission is to provide citizens with resources and services to enable the accurate filing of income tax returns and payments. The division chief oversees four bureaus and the processing of over 21 million returns, 15 million payments and $65 billion annually.

You will find additional information about the job in the .

Working Conditions

This position is eligible for limited remote-working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of four days per week for all positions including those that are eligible for telework.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance.  Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

1. Skill to recognize, mediate and manage conflicts, confrontations and disagreements in a positive and constructive manner that promotes cooperation and improves productivity.
2. Ability to think and respond positively by being open-minded, enthusiastic, patient, trusting, approachable, available, and flexible, adjusting approaches to suit different people and situations.
3. Knowledge of the purpose of the Department including its statutory mandates, its customers, its products and/or services and its measures of mission effectiveness.
4. Ability to think in an enterprise manner and consider the overall impact to the Department when program planning, managing operations and making decisions.
5. Ability to engage staff in a collaborative way to empower them and create a positive work environment and increase productivity.
6. Respectful: Shows genuine interest and concern for others; recognizes the right of others to hold differing views based on personal values and beliefs.
7. Ability to recognize and value the importance of a customer-centric organization that values the role of all internal and external customers.
8. Knowledge of strategic planning processes including assessing organizational strengths, weaknesses, opportunities and threats, obtaining input from staff, customers and stakeholders and developing action plans incorporating all relevant information.
9. Skill to manage, lead and implement change or continuous improvement and address the challenges inherent with organizational transitions.
10. Ability to recognize when change is required, be resourceful, and take initiative to involve the proper people in determining the feasibility of change and the best course of action.

Benefits

Benefit information can be found on the website and the website.

In addition, Franchise Tax Board offers the following:

• Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  The Statement of Qualification is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications to qualify them for the position. The Statement of Qualifications serves as a documentation of each candidate's ability to present information clearly and concisely in writing and should:

  • Be typed using Arial Regular 12-point font.
  • 1-inch margins.
  • Be no more than three pages in length.
  • Specifically answer each item separately and number them on the Statement of Qualifications in the same order as the Desirable Qualifications.

  Applicants who fail to submit the Statement of Qualifications will be eliminated from the examination process. Cover letters and resumes do not take the place of SOQs. Applicants who do not follow these requirements may be disqualified from the examination.

Job Tags

Permanent employment, Full time, Temporary work, Part time, Remote job, Flexible hours,

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